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Results from January 2017 Customer Satisfaction Survey

1. How likely is it that you would recommend this company to a friend or colleague?

Detractors (0-6) 0%
Passives (7-8) 21.74%
Promoters (9-10) 78.26%

2. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied 92.59%
Somewhat satisfied 7.41%
Neither satisfied nor dissatisfied 0.00%
Somewhat dissatisfied 0.00%
Very dissatisfied 0.00%

3. The product you purchase, is it services, materials, or both? Select all that apply.

Services 88.46%
Material 80.77%

4. Which of the following words would you use to describe our products? Select all that apply.

Reliable 73.08%
High quality 73.08%
Useful 46.15%
Unique 23.08%
Good value for money 46.15%
Overpriced 3.85%
Impractical 0.00%
Ineffective 0.00%
Poor quality 0.00%
Unreliable 0.00%

5. How well do our products meet your needs?

Extremely well 42.31%
Very well 57.69%
Somewhat well 0.00%
Not so well 0.00%
Not at all well 0.00%

6. How would you rate the quality of the product?

Very high quality 42.31%
High quality 50.00%
Neither high nor low quality 7.69%
Low quality 0.00%
Very low quality 0.00%

7. How would you rate the value for money of the product?

Excellent 29.17%
Above average 41.67%
Average 29.17%
Below average 0.00%
Poor 0.00%

8. How responsive have we been to your questions or concerns about our products?

Extremely responsive 57.69%
Very responsive 42.31%
Somewhat responsive 0.00%
Not so responsive 0.00%
Not at all responsive 0.00%
Not applicable 0.00%

9. How likely are you to purchase any of our products again?

Extremely likely 66.67%
Very likely 33.33%
Somewhat likely 0.00%
Not so likely 0.00%
Not at all likely 0.00%

10. What were your biggest hesitations before buying?

We did not have any hesitations on purchasing from Hegwood. We saw their interest and ability to provide a custom product to fill our need at the beginning of our project together.
Pricing and turnaround time are always what I look at most
Price is too high
None

11. Was there a benefit or feature that ultimately made you choose to buy?

System made correctly with documentation
Responsiveness. Convenient. Build to customer's requirements
Reliable customer service
Good service. On schedule delivery.
The product we purchase is a specialty item, a standby power supply system, that was designed and built by Hegwood. Their ability to review our product, listen to our need, and then design a system to accomplish that need is what made us choose them.

12. Do you have any other comments, questions, or concerns?
On time good work
Not really The Quality & Service at Hegwood Electric is absolutely fantastic
Because our purchased product is custom built I depend on Hegwood to provide service and support even to my customers in the field. They have always been professional and I get great comments on them back from my customers. I recommend Hegwood Electric every time I have a customer in need of control boxes or control panels. I know I can trust their expertise to do the job right and I can trust them as a company to stand behind their products. Thank you!
Excellent customer service. Any questions or concerns are addressed quickly.
Anytime we've had any issues Kirk has more than help us resolve any issues
Always great service!